Commonly Asked Questions

Do you offer gift wrapping?
We offer complimentary gift wrapping on all orders placed with us.

What is your customer incentive program?
You earn a point for every dollar you spend. When you've accumulated two hundred and fifty points, you receive a 20% discount off one item of your choice. (excluding Department 56 Villages) There is no cost or expiration date for the program and points are tabulated in the computer under your account.

Which credit cards do you accept?
We accept Visa, MasterCard, Discover and American Express.

What is your shipping policy?
All orders are shipped at current rates.

How are shipping charges calculated?
Shipping charges vary according to product type and destination. Therefore, we are not able to reduce shipping charges for any reason. Most products are shipped via the United States Postal Service. Select products offer an express shipping option. In most cases, this rapid delivery requires an additional fee.

Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via the United States post office, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses.

Can I ship my order to a different address?
Yes! When you place your order and come to the check out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office box, for any shipping address.

How long will it take to receive my order?
The standard shipping time for orders shipped via United States Priority Mail is 5 to 10 days.

What is your return policy?
There is a 30-day return policy for a full refund, with receipt. 60 days for in store credit, with receipt. ALL SALE ITEMS ARE FINAL. Items must be returned with all original packaging, enclosures and/or certificates. The purchase will be refunded in the same manner payment was received.